Shipping policy

Last updated: 3 October 2026

Where we deliver

We deliver to UK addresses only. We do not deliver to Northern Ireland, the Republic of Ireland, or anywhere outside the UK. If an order is placed for an address we cannot deliver to, we will cancel it and refund you in full.

Delivery service and charges

We ship with Royal Mail Tracked 24, and every order is sent with tracking:

• Royal Mail Tracked 24 — £3.99 per order.
• Free delivery on orders of £30 or more.

This is our only delivery service. You'll receive a tracking link by email once your order is dispatched.

Dispatch

Orders are dispatched within 1-2 business days of being placed. Business days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or bank holidays are processed the next business day.

Delivery times

After dispatch, UK delivery normally takes 1-2 business days, depending on your location. So most UK orders arrive within 2-4 business days of being placed.

These timescales are estimates, not guarantees, and may be longer during busy periods. If Royal Mail delivers while you're out, they'll leave a card telling you how to arrange redelivery or collection.

What if my order doesn't arrive?

Please check your tracking link first. If your order hasn't arrived within 10 business days of dispatch, or Royal Mail's tracking shows it as undeliverable, email us at hello@theswiftcompany.co.uk with your order number and we'll investigate with Royal Mail and arrange a replacement or refund.

Addresses and failed delivery

Please make sure your delivery address is complete and correct at checkout — we can't be responsible for parcels sent to an incorrect address you provided. If a parcel is returned to us as undeliverable, we'll contact you and can reship it, though a further £3.99 delivery charge may apply.

Your order remains at our risk until it is delivered to you, or to someone you have asked to take delivery on your behalf.